What we do.
Restaurant Reputation, Rating & Review Management is our specialty!
How would your Restaurant change if you never had to worry about online reviews again?
Your restaurants online reputation is constantly at risk, and the Internet makes this a bigger challenge than in the past. Your online reputation affects sales in your restaurant in more ways than you can count.One unhappy customer or angry competitor can smear his or her discontent across your entire potential customer base in just a few minutes with a malicious rating and review.
We help you to eliminate bad reviews, increase positive sentiment and put control back in YOUR hands using our proven Manage, Monitor and Build approach.
We fully manage your restaurant’s reputation, ratings and reviews, from online customer support responses to requesting reviews from your customers. We monitor the feedback, respond to the negative and positive reviews, constantly striving for a 5-star rating on the review sites that matter. Our solution will improve your online ratings & reviews, build customer loyalty, improve brand awareness, and increases your restaurants bottom line.
Want to get started right away? Call us: (888)-568-3301
No Contracts, No Training, Just Results.
Restaurant owners know how devastating a negative rating, review, or malicious comment can be to their restaurant. We work with restaurants directly to make this problem go away.
Manage | Monitor | Build
Easily Get New Reviews
Asking your customer to review your restaurant is the best way to improve your online reputation, and we make it easy for them to do just that. Our simple-to-use customer generation solution makes it easy for your most loyal customer to leave their feedback to your review sites.This solution increases positive reviews while pushing down the negatives on key rating sites which drive up your reviews & ratings towards a perfect 5 star. If the customer leaves negative feedback it is routed AWAY from the review sites and sent to you for an immediate response and resolution.
Restaurants know that responding to online reviews plays an important role in increasing revenues, however very few restaurateurs have the time to respond OR they respond incorrectly therefore increasing the damage done. Let us handle your online review responding so you can focus on running your Restaurant!
Social Media Posting
Stay on top of Social Media mentions
More than 51 percent of Facebook users and 81 percent of Twitter users expect a response to an online complaint within one day. With that kind of pressure, restaurant’s need a way to instantly hear about what their customers are saying to them online. That’s where we come in!
We monitor what customers are saying about you on UrbanSpoon.com, OpenTable, Zagat, Facebook, Instagram, and Twitter and can up-sell, interact, build, engage, and respond to customer service inquiries. Our focus is on building a fan base, conducting customer service, and generating leads. We post on your behalf as much or as little as you would like.
All your reviews, all in one place
Easily monitor and receive alerts on your reviews, ratings, visibility, online mentions, competitor actions, and more. Find something that needs to be improved? We fix it! Our solution is Full service so we respond to each review personally!
The Restaurant Dashboard allows your business to see every review in a simple, easy-to-use interface.
Restaurant Presence Builder
A strong online presence is key!
Accurate, Mobile Friendly and Uniform Websites & online listings help potential customers easily find you. Having an effective online presence requires your restaurant to be in a number of places:
|Owned Media:||Your mobile friendly website, blogs and landing pages|
|Earned Media||Review sites, search engines, listings and directories|
|Social Media||Facebook, Twitter, Instagram and Google+|
|Paid Media||Ads on search engines, PPC, Zagat.com, etc.|
Restaurant Damage Control
Control Bad Reviews
Your restaurant’s search engine results ARE your online reputation—whether right or wrong, current or outdated, truthful or malicious. Critical reviews, articles, blogs, UrbanSpoon, Open Table, outdated news, and inaccurate reviews can appear instantly and remain in the top search engine ranks for years. You have only a few seconds online for your restaurant to outshine the competition and make a good first impression.
An Instant Snapshot of your Online Visibility
Invaluable reports for your restaurant are rolled into actionable analytics, which can be printed for your weekly meetings or emailed to management. You’ll be able to see which staff member had the most online mentions, how many new positive reviews you received for the week, and much more.
SMS Loyalty Marketing
SMS Text Loyalty
The most powerful, flexible, loyalty marketing program in the market today. Boost customer loyalty, increase revenue and engage customers after they leave your restaurant.Our customizable digital loyalty 'punch card' can be customized specifically for your restaurant and will help you track, text, email, and retain customers better than ever.Is your restaurant having a slower than normal day? Easily send your customers a SMS text message alerting them about a discount or special for the day and watch and monitor the foot traffic pour in.
Our Hospitality professional of 45 years will measure your restaurants performance and provide a detailed, step-by-step narrative of his experience. The feedback you receive from our report will be complete, detailed, objective and fully fact-checked.We expertly mystery dine all types of restaurants, from fast food to casual dining to five-star gourmet, and all of our clients love the positive impact that our mystery dines have on employee engagement, service, and customer satisfaction.
100% Full Service
We do it all!
With a single point of contact, your restaurant’s digital, reputation and social media are always covered. We do all the work of requesting reviews from your customers. We also respond to your online reviews as well as manage your social media accounts. No mobile friendly website? No problem we will build it!Our team will develop an active social presence for you while responding to customer support inquiries posted online. Reputation and Social Media management can be time consuming, so let us do it for you. We handle every aspect of your online reputation according to your specifications, so you can focus on what you do best, running your restaurant!
Your Reputation is OUR Business!
We help Restaurants improve their online image, reputation, ratings and reviews with custom software and consulting solutions, with measurable results that impact the bottom line.
RestaurantReputations was founded by restaurant professionals and online reputation managers who recognized the need to defend restaurateurs in the uphill battle these businesses face. The difference between our company and others is that we have been there. We have dealt with these same issues, and we know how to fix them by improving your business’s reputation, repairing its already negative feedback, and defending against future online negativity. Our solutions increase the overall bottom line of your business.
Our core focus is on Reputation Management. That’s all we do, and we are experts at it.
100% Risk Free! No Contract. No Commitments, Just Results!
- Reputation Dashboard
- Custom Review site (prevent bad reviews!)
- Table top promo collateral
- 24/7 Review Site Monitoring
- Social Media Mention Tracking
- Monitor Employee Social Media Accounts
- Reputation Indicator alerts
- Web & Email Notifications
- Weekly & Monthly Trend Cloud Reports
- Reputation Scores & Grading
- Presence builder listings Platform
- Individual Review Management
- Competition Compare & Analysis
- Post & Share Reviews
- 24×7 Customer Support
- No Commitment, No Contract!
- We respond to your online Review sites*
- We respond to Social Media Inquiries*
- We post custom content to social media sites*
- Solicit Customer Reviews
- Mystery Diner visit w/detail report
- Loyalty Text/Rewards Program w/tablet
- Custom email review templates
- Listing page Management*
- Online Damage control defense
- Employee Defamation protection
- Promotion collateral
- Flag / Removal of unfair / malicious reviews
- Forward Social Leads
- Monthly Reputation Audit
- Dedicated local Support Rep
- *Daily / within 24 hours*
- No Commitment, No Contract!
- Mobile Friendly website with Yearly facelift
- Maintenance , hosting, security & updates*
- Logo / Graphic creation*
- Custom video teaser plus 2 social videos*
- SEO Friendly blog and article creation*
- No Commitment, No Contract!