Justin Windle, Pappas RestaurantIn 1972, the recipe for Pappas' Famous Crab Cake was born, and for forty years, this secret recipe has remained unchanged and well guarded by the Pappas Family. Justin Windle, hired Restaurant Reputations to assist with their Review, Social and Reputation Management.
The famous Pappas crab cake has made its way into Baltimore Magazine, Maryland Life Magazine, City Paper, Food Network, Travel Channel, Cooking Channel and the hearts of many Baltimoreans! The latest venture, Pappas Restaurant & Sports Bar of Cockeysville, builds on Mark’s dreams, and with his son-in-law Justin at the helm, holding tight the secret crab cake recipe, the Pappas family is eager to serve the Northern Baltimore community, just as they have in Parkville since 1972. Thank you for being a part of this journey and with the help of valued customers like you, we hope to continue the Pappas tradition for years to come!
Steve Dellis, Michaels CafeMichael’s Café is a family-owned and operated restaurant located in Timonium, Maryland. Steve Dellis commissioned the services of Restaurant Reputations to assist with Social / Brand Awareness, and as he states, revenue is now up a massive 30%
In 1984, The Dellis family opened its doors to an establishment where the quality of the food, service and atmosphere made it an award-winning restaurant. Michael’s Café is now known for its famous homemade crab cakes; made from a secret family recipe with the finest ingredients that dates back over four generations; while offering a varied contemporary American menu with specialties in seafood and prime steaks, homemade soups, salads, and sandwiches, extensive weekend brunch and creative specials.
John Minadakis, Jimmys Famous SeafoodSince 1974, Jimmy’s Famous Seafood has been recognized as the premier restaurant of the Maryland delicacy known as the Crab Cake. "Johnny Crab Cakes" aka John Minadakis, reached out to Restaurant Reputations for assistance with Social Media Management, and Review Response solutions.
If this spot deserves fame for one thing, it’s the crab cakes. As Guy Fieri puts it, “This is 95 percent crab, 5 percent binding.” The crab cakes — which are about the size of your hand — are packed with fresh Maryland lump blue-crab meat. Another massive menu item is the Seafood UFO. The oversized slices of bread that hold this sandwich together can barely contain all the fillings: colossal crab cakes and crab-studded mac and cheese balls, along with mounds of fried shrimp, fried oysters and shrimp salad.
Pete Triantafilos, Costas InnCostas Inn is a family owned business since 1971. Pete Triantafilos initially needed a custom solution for Review site Response & Management, he now has our top tier, full service solution and has been a happy client for 4 years.
In 1971, the property known today as Costas Inn was purchased and, thus, began a commitment to excellence and quality that has now exceeded a quarter of a century. For over 40 years, Costas Inn continues to be family owned and operated, serving a variety of tastefully prepared entrees, which are only comprised of the freshest and highest quality ingredients available. Costas also offers off-site catering services and supplies supermarkets with Costa’s own Seafood seasoning! Their world famous crabs are flown in daily, hand sorted and graded to ensure only the freshest and fullest available. Zagat rated since 1999. Best Crabs, Best Pit Beef and rated by the Baltimore Business Journal and Baltimore Magazine.
Brian Boston, Milton InnChef/Operating Partner Brian Boston continues to exceed his guests expectations nightly with refined ambiance, decadent food and a wine cellar which features over 200 handpicked selections. Chef Boston utilizes the full services of Restaurant Reputations to manage his online digital presence.
The Milton Inn, a 276-year-old fieldstone building in Northern Baltimore County, is counted among Maryland’s historic treasures. The Milton Inn has been featured in books published by Life and Time magazines, and the wine cellar is considered one of the best on the East Coast. Over the years, the Inn has engendered a legacy of romance, and numerous couples have become engaged in its candlelit dining rooms and open air garden terrace. Many return to celebrate their personal milestones. For private parties and meetings in the Baltimore, Maryland area, the Milton Inn will help you plan every detail in keeping with its traditions of fine dining and warm hospitality.
Brandan Bell, Hightopps Backstage GrilleOpened in 2006, this family-owned and -operated sports bar and restaurant feels like it belongs at the beach. Brandan Bell, general manager and son of the owners hired Restaurant Reputations to review and revamp their Review Response, Review site analytics and Social Media Management systems.
At Hightopps Grille, the deck and the music may have you thinking you're having a drink at a beach-town bar even though you're looking out at a parking lot. It’s the type of place that requires staffing just for its parking lots — the type of people you’d expect to see at a concert venue or sporting event. Hightopps Backstage Grille, owned by James and Michelle Bell of Timonium, was a Fells Point “Hotspot” for 10 years. The restaurant found its roots in providing catering for big-name bands and celebrities throughout the U.S. Hightopps is a lively American bar & grill with events ranging from music & comedy acts to trivia & poker nights and we are proud to call them a client.
Social Media Posting
Restaurant Presence Builder
Restaurant Damage Control
SMS Loyalty Marketing
100% Full Service
100% Risk Free! No Contract. No Commitments, Just Results!
- Reputation Dashboard
- Custom Review site (prevent bad reviews!)
- Table top promo collateral
- 24/7 Review Site Monitoring
- Social Media Mention Tracking
- Monitor Employee Social Media Accounts
- Reputation Indicator alerts
- Web & Email Notifications
- Weekly & Monthly Trend Cloud Reports
- Reputation Scores & Grading
- Presence builder listings Platform
- Individual Review Management
- Competition Compare & Analysis
- Post & Share Reviews
- 24×7 Customer Support
- No Commitment, No Contract!
- We respond to your online Review sites*
- We respond to Social Media Inquiries*
- We post custom content to social media sites*
- Solicit Customer Reviews
- Mystery Diner visit w/detail report
- Loyalty Text/Rewards Program w/tablet
- Custom email review templates
- Listing page Management*
- Online Damage control defense
- Employee Defamation protection
- Promotion collateral
- Flag / Removal of unfair / malicious reviews
- Forward Social Leads
- Monthly Reputation Audit
- Dedicated local Support Rep
- *Daily / within 24 hours*
- No Commitment, No Contract!
- Mobile Friendly website with Yearly facelift
- Maintenance , hosting, security & updates*
- Logo / Graphic creation*
- Custom video teaser plus 2 social videos*
- SEO Friendly blog and article creation*
- No Commitment, No Contract!