Mystery Diner

Mystery Diner

Restaurant Reputations knows the hospitality industry

Our Hospitality professional of 45 years will measure your restaurants performance and provide a detailed, step-by-step narrative of his experience.The feedback you receive from our report will be complete, detailed, objective and fully fact-checked.We expertly mystery dine all types of restaurants, from fast food to casual dining to five-star gourmet, and all of our clients love the positive impact that our mystery dines have on employee engagement, service, and customer satisfaction.

Actionable Insight for Restaurants

Collecting and aligning data only provides value if that information is actually used to improve performance at each location, so it is critical that the data is useful at the operator level. With that in mind, our mystery shopper can implement a strategy based upon his data and fully consult with the restaurant to make sure improvements are being made on the data provided.Our sole purpose is to provide restaurateurs the necessary data to make improvements in the restaurant’s outside appearance, inside appearance, food quality, and to check the attitude and operations of its employees.

100% Risk Free! No Contract. No Commitments, Just Results!

Basic

  • Reputation Dashboard
  • Custom Review site (prevent bad reviews!)
  • Table top promo collateral
  • 24/7 Review Site Monitoring
  • Social Media Mention Tracking
  • Monitor Employee Social Media Accounts
  • Reputation Indicator alerts
  • Web & Email Notifications
  • Weekly & Monthly Trend Cloud Reports
  • Reputation Scores & Grading
  • Presence builder listings Platform
  • Individual Review Management
  • Competition Compare & Analysis
  • Post & Share Reviews
  • 24×7 Customer Support
  • No Commitment, No Contract!

Premium

<< Includes all basic features plus:
  • We respond to your online Review sites*
  • We respond to Social Media Inquiries*
  • We post custom content to social media sites*
  • Solicit Customer Reviews
  • Mystery Diner visit w/detail report
  • Loyalty Text/Rewards Program w/tablet
  • Custom email review templates
  • Listing  page Management*
  • Online Damage control defense
  • Employee Defamation protection
  • Promotion collateral
  • Flag / Removal of unfair / malicious reviews
  • Forward Social Leads
  • Monthly Reputation Audit
  • Dedicated local Support Rep
  • *Daily / within 24 hours*
  • No Commitment, No Contract!

Premium Plus

<< Includes all basic & premium plus:
  • Mobile Friendly website with Yearly facelift
  • Maintenance , hosting, security & updates*
  • Logo / Graphic creation*
  • Custom video teaser plus 2 social videos*
  • SEO Friendly blog and article creation*
  • *Monthly
  • No Commitment, No Contract!