Review Response

Online Review Responding

Negative reviews are far more powerful than positive reviews!

Restaurants know that responding to online reviews plays an important role in increasing revenues, however very few restaurateurs have the time to respond OR they respond incorrectly therefore increasing the damage done. Reviews that go without a response often leave an impression on prospective customers, that the restaurant does not care about the feedback of its patrons.

As a busy Restaurant, your time is valuable and Restaurant Reputations saves you time with a full service approach powered by a team of experienced writers and a dedicated customer support rep. Our senior writers and consultants are experienced communication pros and know how to write effective, compassionate public responses.

Over 300 restaurants have chosen us to respond to their online reviews.

Removing online reviews?

If a patron puts a negative review on your Yelp, Trip Advisor, Open Table, Facebook, Google+, Glassdoor, Zagat, Zomato, Blog, Twitter or Instagram, we will immediately write a powerful response to it within 48 hours. You will be notified via email and we will send you our response to approve or decline, once approved it goes live to the review site.

We also write private responses to reviewers and in some cases we will ask a review site, blog or website to remove the review if its deemed maliciously motivated or unsubstantiated. We have a very good track record of removing negative reviews from review sites that violate the websites Terms of Service.

A one-star improvement on a restaurant’s Yelp score increases revenue by 5-9%

With over 33 million local reviews on Yelp alone, it’s clear that customers are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a diners feedback, an article on someone’s blog, or an offhand comment on Facebook, people are now chatting and restaurateurs need to be monitoring, responding and paying attention.

Online Review Response Simplified!

If we find a bad review? We immediately respond with an apology, explanation or incentive to win the customer back.

If we see a positive review, we spread the word and will share it around multiple social networks for all to see.

Our Review Responding goals are to:

-Find the reviews and comments that businesses don’t know exist

-Improve customer service and public image with punctual responses

-Share negative feedback with staff as points for business improvement

-Offer dissatisfied customers apologies and incentives to win them back

-Publish positive reviews in marketing and social media to win new customers

Let us handle your online review responding so you can focus on running your Restaurant!

100% Risk Free! No Contract. No Commitments, Just Results!

Basic

  • Reputation Dashboard
  • Custom Review site (prevent bad reviews!)
  • Table top promo collateral
  • 24/7 Review Site Monitoring
  • Social Media Mention Tracking
  • Monitor Employee Social Media Accounts
  • Reputation Indicator alerts
  • Web & Email Notifications
  • Weekly & Monthly Trend Cloud Reports
  • Reputation Scores & Grading
  • Presence builder listings Platform
  • Individual Review Management
  • Competition Compare & Analysis
  • Post & Share Reviews
  • 24×7 Customer Support
  • No Commitment, No Contract!

Premium

<< Includes all basic features plus:
  • We respond to your online Review sites*
  • We respond to Social Media Inquiries*
  • We post custom content to social media sites*
  • Solicit Customer Reviews
  • Mystery Diner visit w/detail report
  • Loyalty Text/Rewards Program w/tablet
  • Custom email review templates
  • Listing  page Management*
  • Online Damage control defense
  • Employee Defamation protection
  • Promotion collateral
  • Flag / Removal of unfair / malicious reviews
  • Forward Social Leads
  • Monthly Reputation Audit
  • Dedicated local Support Rep
  • *Daily / within 24 hours*
  • No Commitment, No Contract!

Premium Plus

<< Includes all basic & premium plus:
  • Mobile Friendly website with Yearly facelift
  • Maintenance , hosting, security & updates*
  • Logo / Graphic creation*
  • Custom video teaser plus 2 social videos*
  • SEO Friendly blog and article creation*
  • *Monthly
  • No Commitment, No Contract!