What We Do

What We Do

Restaurant Reputation Management Platform Overview

Your Restaurants online reputation is constantly at risk, and the Internet makes this a bigger challenge than in the past. Your reputation affects sales in your restaurant in more ways than you can count. One unhappy customer or angry competitor can smear his or her discontent across your entire potential customer base in just a few minutes.

We combat this using our Manage, Monitor and Build approach.

Manage, Monitor and Build solution

We fully manage your restaurant’s reputation for you, from online customer support responses to requesting reviews and feedback from your customers that help boost your online reviews and ratings. We monitor the feedback, looking for negative and positive reviews while focusing on the big picture, constantly striving for a 5-star rating on the review sites that matter. Our solution builds customer loyalty, better brand awareness, and increases leads, sales, and referrals

Your restaurant’s reputation affects your leads, retention, SEO, referrals, and especially sales! We work with restaurant owners to improve their ratings and reviews online, and we are really good at it!

No Contracts, No Training, Just Results.

100% Risk Free! No Contract. No Commitments, Just Results!

Basic

  • Reputation Dashboard
  • Custom Review site (prevent bad reviews!)
  • Table top promo collateral
  • 24/7 Review Site Monitoring
  • Social Media Mention Tracking
  • Monitor Employee Social Media Accounts
  • Reputation Indicator alerts
  • Web & Email Notifications
  • Weekly & Monthly Trend Cloud Reports
  • Reputation Scores & Grading
  • Presence builder listings Platform
  • Individual Review Management
  • Competition Compare & Analysis
  • Post & Share Reviews
  • 24×7 Customer Support
  • No Commitment, No Contract!

Premium

<< Includes all basic features plus:
  • We respond to your online Review sites*
  • We respond to Social Media Inquiries*
  • We post custom content to social media sites*
  • Solicit Customer Reviews
  • Mystery Diner visit w/detail report
  • Loyalty Text/Rewards Program w/tablet
  • Custom email review templates
  • Listing  page Management*
  • Online Damage control defense
  • Employee Defamation protection
  • Promotion collateral
  • Flag / Removal of unfair / malicious reviews
  • Forward Social Leads
  • Monthly Reputation Audit
  • Dedicated local Support Rep
  • *Daily / within 24 hours*
  • No Commitment, No Contract!

Premium Plus

<< Includes all basic & premium plus:
  • Mobile Friendly website with Yearly facelift
  • Maintenance , hosting, security & updates*
  • Logo / Graphic creation*
  • Custom video teaser plus 2 social videos*
  • SEO Friendly blog and article creation*
  • *Monthly
  • No Commitment, No Contract!