The Restaurant Reputations Blog

The New Facebook NewsFeed Algorithm

Doug Mace

Don’t panic just yet. We have answers.   Have you noticed a change in your Facebook NewsFeed algorithm? Do your “friend’s” posts keep popping up day after day after day? Does it annoy you to the nth degree? Do you think this affects how many people see your posts? Are you wondering why I’m asking … READ FULL ARTICLE »

Baltimore County Restaurant Week – The End Is Near

Doug Mace

Go Out While You Still Can It’s almost August 19th, signaling the end of Restaurant Week in Baltimore County. If you haven’t gotten out yet then you might miss out altogether. With over sixty participating locations offering a variety of brunch, lunch, and dinner menus for $15 – $35 you can’t go wrong by trying an … READ FULL ARTICLE »

Instagram the Almighty: “The Instagram Experience”

Doug Mace

The Instagram Experience and The Experience Economy Instagram challenges restaurants to stay flashy and chic at all times. Whether it’s a picture of a flashy pumpkin latte in a bright orange mug or a head-on whole fried snapper looking back at you, the presentation of the food, the atmosphere, the overall experience matters and it’s … READ FULL ARTICLE »

Snapchat Keeps Changing and Consumers Keep Clicking

Doug Mace

Last month Snapchat released a new feature called Snapmap, allowing users to find friends and hot spots with large gatherings of snappers. Snapmap created quite a stir from supporters and skeptics alike, but that may only be the most notable change they’ve made this year. With several small tweaks, new Snapchat features may change how … READ FULL ARTICLE »

Servers Beware

Doug Mace

Baltimore Restaurant Week Is Upon Us Its that time again. It comes around twice a year. Servers love to hate it, and all the Yelpers just love it. Its Baltimore Restaurant Week. Get ready to explain where the bathroom is twice as much, and answer whether or not free parking exists. But most importantly, get … READ FULL ARTICLE »

July 4th Weekend Approaches: Are You Ready?

Doug Mace

With the July 4th holiday weekend fast approaching. What are some of the best ways to attract guests to your venue instead of your neighbors’? Specials are always great and so are the obvious live music and outdoor spots. But what can make you stand out against the red, white, and blue frozen drinks? July … READ FULL ARTICLE »

Snapchat, What is Snap Map?

Doug Mace

Snap Map may seem like a confusing addition to an already curious application, but for a restaurant or bar this feature is a magic wand to multiply customers immediately. This new tool makes your customer your billboard. Word of mouth is online. Now with the addition of Snap Map, finding out where your friends are … READ FULL ARTICLE »

Your Customers Want Original Content, So Should You

Doug Mace

      Providing original content for your website is an important aspect of driving sales. Keeping customers informed on changes and updates at your bar or restaurant creates continued interest. Whether a blog post, a new video or simply a website update, new content brings new customers. When your menu changes over and you … READ FULL ARTICLE »

Hope Seidl: From Hope to Change

Doug Mace

“I love that I get paid to sit on Facebook. I wear yoga pants and I can bring my dog to work.”   In the industry for a decade, Hope Seidl worked everything from hostess, to manager, to marketer while working in restaurants. After a life-changing experience in Colorado she came back to Baltimore with … READ FULL ARTICLE »

The Hope and Todd Show – Let’s Go Live!

Doug Mace

    Just Accept it. Social Media is Important When you have a question that needs answered, #askFacebook. This time, ask the Todd and Hope show on Facebook live and Instagram. Chief Operational Officer Todd Collins and Social Media Specialist Hope Seidl go live every Tuesday and Thursday at 3pm in a question and answer … READ FULL ARTICLE »

100% Risk Free! No Contract. No Commitments, Just Results!

Basic (DIY)

  • Reputation Dashboard
  • Custom Review site (prevent bad reviews!)
  • Review Generation collateral
  • 24/7 Review Site Monitoring
  • Social Media Mention Tracking
  • Monitor Employee Social Media Accounts
  • Reputation Indicator alerts
  • Web & Email Notifications
  • Weekly & Monthly Trend Cloud Reports
  • Reputation Scores & Grading
  • Presence builder listings Platform
  • Individual Review Management
  • Competition Compare & Analysis
  • Post & Share Reviews
  • 24×7 Customer Support
  • No Commitment, No Contract!


<< Includes all basic features plus:
  • We respond to your online Review sites*
  • We post custom content to social media sites*
  • We respond to Social Media Inquiries*
  • Solicit Customer Reviews
  • Mystery Diner visit w/detail report
  • Loyalty Text/Rewards Program w/tablet
  • Custom email review templates
  • Listing  page Management*
  • Online Damage control defense
  • Employee Defamation protection
  • Flag / Removal of unfair / malicious reviews
  • Forward Social Leads
  • Monthly Reputation Audit
  • Dedicated local Support Rep
  • *Daily / within 24 hours*
  • No Commitment, No Contract!

Premium Plus

<< Includes all basic & premium plus:
  • Mobile Friendly website
  • Maintenance , hosting, security & updates*
  • SinglePlatform Menu Sync Package
  • Zenreach WIFI Marketing Package
  • Logo / Graphic creation*
  • Custom video teaser plus 2 social videos*
  • SEO Friendly blog and article creation*
  • *Monthly
  • No Commitment, No Contract!